Why can’t I log in to my account?
Incorrect Login Option
- •Customers with an existing account must select "Login" rather than "Start Here" Choosing "Start Here" is intended for new users and will prevent access to an existing profile.
- •"User Does Not Exist” Error
If a customer receives a message indicating that the user does not exist, the Customer Support team should advise the customer to:
Recheck the phone number entered for accuracy.
Ensure the correct country code is selected before trying again.