Why is my balance showing as "not withdrawable" when I have Crypto?
If your crypto balance on Raseed Invest is showing as “Not Withdrawable”, don’t worry, this is a common situation on secure crypto trading platforms and usually happens when your crypto deposit or purchase is still going through a required processing step. Your funds are still in your account on the Raseed app, but they may be temporarily restricted from withdrawal until they become fully available.
Below are the most common reasons this happens on a crypto investment platform and what you can do.
Common reasons your crypto is “Not Withdrawable”
Your deposit is still confirming on the blockchain:
Crypto transfers require blockchain confirmations before funds can be released for withdrawal. If your deposit was just received, it may appear in your account balance while still pending confirmations on the blockchain network. This is normal for crypto deposits on regulated trading platforms.
What to do: Wait a little longer and refresh the app. Once the required confirmations are completed, the crypto should become withdrawable automatically.
Security and risk checks are in progress:
For your safety, Raseed applies automated security checks before allowing withdrawals. This is a standard practice followed by secure crypto trading apps to protect users from unauthorized transactions and fraud. This can happen if:
- •You recently changed your password
- •You enabled or updated security settings
- •A new device logged into your account
- •Unusual login activity was detected
What to do: Give it some time and make sure all account security steps are completed.
Your account verification (KYC) is incomplete:
Some withdrawals may be restricted until identity verification is completed, depending on regulatory and compliance requirements followed by regulated crypto platforms.
What to do: Go to your profile and complete your KYC verification. Once approved, your crypto balance should become withdrawable.
You are within a temporary withdrawal holding period:
In certain cases, crypto may appear in your balance before withdrawals are enabled. This can occur after:
- •A new crypto deposit
- •A crypto conversion or trade
- •A recent account update
This is common on crypto trading apps with compliance controls.
What to do: Wait for the holding period to complete. Your balance will become withdrawable automatically.
The asset is temporarily restricted due to network or wallet maintenance:
Sometimes crypto withdrawals may be paused because of:
- •Wallet upgrades
- •Blockchain network congestion
- •Maintenance on a supported network
What to do: Check in-app announcements (if available) and try again later.
What you can do if it stays “Not Withdrawable”
If your crypto balance is still not withdrawable after a reasonable amount of time, double-check the following:
- •Deposit status (Pending or Completed)
- •KYC approval status
- •Recent security changes
If everything looks correct and the issue continues, contact Raseed Support and include:
- •Crypto asset (e.g., BTC, ETH, USDT)
- •Amount
- •Date and time of deposit or purchase
- •Transaction hash (TXID), if available
This helps the support team resolve issues faster on the Raseed platform.
Important note
“Not Withdrawable” does not mean your funds are missing. It simply means they are temporarily unavailable for withdrawal until required confirmations, security checks, or compliance steps are completed — a standard process followed by trusted crypto investment platforms.