Why is my account restricted?

If your account is restricted or you are unable to withdraw funds, please consider the following

First Card Deposit:

Accounts may be temporarily restricted for the first card deposit. In this case, the restriction will be lifted automatically after 7 days.

Missing or Invalid Documents:

Your account may be restricted due to missing or invalid proof of address, or an expired ID. You can upload the documents via the app by clicking on Withdrawal and following the steps to upload them again.

If you’ve verified the above and are still unable to withdraw, contact our Customer Support team for further assistance.

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Raseed Invest Limited ("Raseed") registered in the Dubai International Financial Centre ("DIFC") and is regulated by the Dubai Financial Services Authority ("DFSA") to conduct financial services "Arranging Deals in Investments" with a 'Retail' endorsement. Raseed does not provide any trading or investment advice and shall not be responsible for any loss arising from any investment based on any general information provided by Raseed or as may be available on Raseed's website and other web-based services (collectively, the "Website Services"). Raseed does not warrant that the information is accurate, reliable or complete or that the supply will be without interruptions. Technology and services are offered by Raseed Invest Inc.