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Raseed Invest Limited ("Raseed") registered in the Dubai International Financial Centre ("DIFC") and is regulated by the Dubai Financial Services Authority ("DFSA") to conduct financial services "Arranging Deals in Investments" with a 'Retail' endorsement. Raseed does not provide any trading or investment advice and shall not be responsible for any loss arising from any investment based on any general information provided by Raseed or as may be available on Raseed's website and other web-based services (collectively, the "Website Services"). Raseed does not warrant that the information is accurate, reliable or complete or that the supply will be without interruptions. Technology and services are offered by Raseed Invest Inc.
Support
Crypto
Crypto Deposit
What happens if I use the wrong network when sending crypto?

What happens if I use the wrong network when sending crypto?

Using the wrong network when sending cryptocurrency is one of the most common reasons a crypto transfer fails or a deposit doesn’t appear in your Raseed wallet. In crypto transactions, the blockchain network selection matters just as much as the wallet address. If you send funds using a network that Raseed does not support (or one that differs from the network selected inside the app), your crypto deposit may not be credited, and in some cases, the funds may be permanently lost.

This is a frequent issue users face when making a crypto transfer to an exchange wallet without carefully matching the network details.

Why does the network matter?

Many cryptocurrencies can be transferred on multiple blockchain networks. For example, USDT can be sent on:

  • •ERC-20 (Ethereum)
  • •TRC-20 (TRON)
  • •SOL (Solana)

Even though the cryptocurrency is the same, each network operates independently. Wallet addresses are network-specific, and using the wrong one can cause issues when depositing crypto into a trading platform like Raseed.

What can happen if you use the wrong network?

If you send crypto using the wrong network, one of the following may happen:

- Your crypto deposit won’t show up:

Your transaction may be completed on the blockchain, but Raseed will not credit it because it was sent via an unsupported blockchain network or a network that doesn’t match the one shown in the app.

- Funds may be lost permanently:

Crypto transactions are generally irreversible. If the wrong network is used, crypto recovery may not be possible, even with support assistance.

How to avoid this issue

Before confirming any cryptocurrency transfer, always:

  • •Open your Raseed app them select Deposit from the main page
  • •Choose the correct cryptocurrency
  • •Carefully select the supported network shown in the app
  • •Copy the deposit address directly from Raseed
  • •On the sending platform, select the exact same blockchain network

Example:

If Raseed shows USDT (TRC-20), you must send the funds using TRC-20, not ERC-20 or BEP-20. This simple step helps prevent failed crypto deposits and lost funds.

What should I do if I already used the wrong network?

If you believe you sent funds using the wrong network, act quickly and contact Raseed Support. Share the following details:

  • •The cryptocurrency sent (e.g., USDT)
  • •The network used (ERC-20 / TRC-20 / BEP-20)
  • •The transaction hash (TxID)
  • •The sending wallet or exchange name

Raseed will review the transaction and confirm whether crypto deposit recovery is possible.

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